Don’t use the contact details in the communication. “If you think the communication may have been legitimate, independently source the contact details for the organisation to contact them. “If you receive contact from someone claiming to be from a telecommunications company, a technical support service provider or online marketplace, hang up. Rickard has urged Australians not to let anyone who contacts them out of the blue remotely access their devices. $1.95 million alone has been lost to scammers impersonating Telstra, with Amazon impersonators raking in $1.24 million NBN Co and eBay are also on the list of commonly-reported impersonations.

“Young people reported losing on average $20,000 and eight Indigenous Australians, some in remote communities, lost a total of $38,000,” she said. People aged 55 and older lost over $4.4 million, accounting for almost half of total losses. “These types of scams target and impact all people and can be convincing. Users violating our terms of use will be banned on identification.According to Delia Rickard, deputy chair at the ACCC, remote access scams are among the fastest growing in Australia, preying on fears of fraud and cybercrime. Furthermore, we exclusively provide support for issues within the scope of AnyDesk and do not support any third-party software or products.ĪnyDesk cooperates closely with law enforcement authorities to counter abuse. We will only respond to tickets initiated by you. In some cases even if you're on a macOS device.ĪnyDesk will never initiate contact with you for support issues. Microsoft will never cold call you.Īlleged Support from AnyDesk wants to solve a bug in Windows. Scammers try to gain trust by pretending to represent a legitimate company. Technicians from Microsoft want to clean your device from malicious software.

Money theft by extracting data in mobile sessions in India: Upon contact with scammers, record details and notify local authorities.Be aware that legit corporations never cold call you to solve a problem, you call them first.Never reveal sensitive information or banking credentials.Never react to calls from an unknown origin that want you to reveal information.Never give access to an unknown party, especially when portraying a legitimate company.Do not share access codes to your devices.Note that officials would not remote access your device.Phishing Pages and malicious downloads may harm your data. Check authenticity of your browsed websites.Administrator Privileges and Elevation (UAC)ĪnyDesk for Linux / Raspberry Pi / FreeBSDīest Practices for Remote-Desktop Software:

Anydesk fraud